Frequently Asked Questions (FAQ)

What Is Ekshot? (Customer, Business App)

Ekshot is your go-to app to order food from nearby Restaurant and grocery from kirana stores. Our mission is to bring all merchants online and connect them to the customers.

Why Choose Ekshot Customer App ?

One app, to discover and order from all local retailers and restaurant. Enjoy the freedom to connect with local vendors directly and avail best offers & services. We deliver from nearby restaurants and retailers so you don't have to go out. Just download app and order online.

How can I connect with Eskhot customer care team?

We offer support for users of Ekshot App. We have a dedicated backend team working to resolve any issues and we also have a customer care center that you can contact on 1-800-121-9975. Besides you can also drop us a message from the app; Go to profile->settings->Contact Us. You can also drop us an email on contact@ekshot.com

Do I need to download app to order online?

Yes, our app is available for both android and IOS. Download app to order food and grocery online. Currently we are not taking order on our website.

Does Ekshot store our card number?

No, we don't store card details.

I want to give feedback

We would love to have your feedback, please mail at contact@ekshot.com

Can I edit my order?

In order to edit your order, please connect with our customer care Executive. Please note that your order can be edited only if the restaurant is yet to confirm your order. We will not be able to modify the order if food preparation has started.

Can I cancel my order?

In order to cancel your order, please connect with our customer care Executive. Please note that your order can be cancelled only if the restaurant is yet to confirm your order. Post that 100% cancellation fee will be charged.

How long do you take to deliver?

We deliver from Restaurants as far as 12 Km. Estimated delivery time varies as per external factors like weather conditions, traffic jam etc. We have riders that are committed to deliver food as soon as possible. Most of the orders are delivered within 45 minutes.

Which places you deliver at?

We are currently delivering in Adipur, Gandhidham, Anjar, Mundra and Mandvi. We will be expanding soon.

What items I can order from Ekshot App.

We deliver food from nearby Restaurants. Pizza, Burger, Chaat, Snacks, Rolls, Starters, chicken, mutton, rotis, Punjabi, kathiyawadi etc… We have all kinds of food and Restaurants on our platform. Download app to discover all restaurants and food items available. Besides we also deliver items from nearby Kirana stores.

What are your delivery hours?

We deliver from 11 am till 11 pm. These timings vary as per govt regulations and restaurants open timing.

Can I place single order from many restaurants?

No, we currently do not support this functionality. However, you can place orders for individual items from different restaurants.

Is there any maximum cap on the quantity I can order?

No, you can order as much as you want. However we reserve the right to limit the quantities depending on supply.

What is minimum order value?

We don't have any minimum limit amount

Can I order in advance?

No, we are currently not supporting these functionalities.

Can I change my address / number?

Any major change in delivery address is not possible after you have placed an order with us. However, slight modifications like changing the flat number, street name, landmark etc. are allowed. You can update details under profile section on our app.

Where can I find invoice?

Open Ekshot app, Go to My Order->Choose order->View Invoice

Amount has been deducted but order is not placed.

Don't worry; amount will be refunded automatically to the original payment method. Feel free to contact us further clarifications.

FAQ'S For Bussiness